When the surgery is closed

Out-of-hours cover

If you are feeling unwell at times when the practice is closed, if you need urgent medical attention or medical advice please be reassured that the Doctor on Duty is available in the GP Out of Hours service.

If you need to contact the Out of Hours service for urgent medical advice or attention, please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

It is possible to be seen at the Whitchurch Out-of-Hours centre if that is easier for you but you must arrange this when speaking to the Chester Out of Hours staff; NHS 111 will not be able to arrange this for you.

Out of Hours service

An NHS call handler will answer your call. They will take details from you and ask one of a team of specially trained and experienced nurses to call you back within a specified time. The nurse will then phone you, listen to what you say, assess your symptoms and agree with you the best course of action.

If you live in the south of the practice area, you can ask to be seen at the Shrop Doc base in Whitchurch.

Extended hours – Extending access to routine appointments 6.30pm – 8pm and Saturday mornings

West Cheshire Clinical Commissioning Group has developed a primary care book-ahead service that will offer all patients, registered with a Western Cheshire GP practice, the opportunity to book a routine appointment with a GP or a Practice Nurse outside of usual GP practice opening hours.

All patients can now book a routine appointment, up to two weeks in advance, in the evenings and on Saturday mornings at the practice. Patients can book their appointment by contacting our Receptionist or by ringing the Extended Hours booking line on 0300 123 7740, option 3 to book an appointment. They will be seen by a GP but it may not be one of the Doctors who work during the week at Laurel Bank Surgery.

At Malpas, Extended Hours GP appointments are currently offered on Monday and Thursday evenings 18.30 – 20.00 and Saturday mornings 09.00 – 12.00. Practice Nurse appointments are available on Monday and Thursday evenings from 18.30 – 21.00.  These times are subject to availability and may occasionally vary.

The service is also provided at other locations in West Cheshire (see below) and appointments can be booked through the Extended Hours booking line, 0300 123 7740, option 3.

GP Appointments:
  • Tarporley War Memorial Hospital  – Wednesday, Thursday and Friday evenings and Saturday / Sunday afternoon 13.00 – 18.00
  • Chester, 1829 Building  – Monday to Friday evenings 18.30 – 21.30 and on Saturday / Sunday mornings 09.00 – 14.00
  • Ellesmere Port Hospital – Monday to Friday 18.30 – 21.30 and on Saturday / Sunday mornings 09.00 – 14.00
  • Helsby – Monday and Tuesday evenings 18.30 – 20.00
  • Neston Surgery, Mellock Lane – Monday and Thursday evenings 18.30 – 21.00
Practice Nurse Appointments:
  • Tarporley War Memorial Hospital – Wednesday 18.30 – 21.00
  • Chester, 1829 Building – Monday to Friday evenings 18.30 – 21.30 and on Saturday / Sunday mornings 09.00 – 18.00
  • Ellesmere Port Hospital – Monday to Friday 18.30 – 21.30 and on Saturday / Sunday mornings 09.00 – 18.00

Records and information 
The clinicians providing the service will have access to the clinical summaries on the Primary Care Trust shared electronic health record. Information regarding the consultation with patients will be transferred back to the practice. The clinicians will also have access to Choose and Book to make referrals.

Exclusions
This service will not provide:

  • Chronic disease annual reviews • Childhood vaccinations/immunisations • IUD fitting

FOR ACUTE EMERGENCIES AT ANY TIME HOURS DIAL 999

Dial 999 immediately for emergencies such as:

  • Acute chest pain
  • Acute difficulty in breathing
  • Loss of consciousness
  • Severe loss of blood
  • Severe burns and scalds
  • Choking
  • Fitting/convulsions
  • Drowning
  • Severe allergic reactions
  • Suspected broken limbs
  1. Before phoning, make sure that you know the location of the emergency and the telephone number that you are calling from.
  2. The first person to speak to you will be the telephone operator, who will ask whether you require the ambulance, fire, or police service.
  3. Once you have requested an ambulance, your call will be connected to the Ambulance Dispatch Centre.
  4. You will be asked where you want the ambulance to go. An ambulance will be sent as soon as the location is known.
  5. You should stay on the line as the call handler will ask you some questions about the incident, including details about the condition of the patient or patients. The information you provide will be relayed to the ambulance crew.
  6. Do not hang up until instructed to do so. The call handler may provide advice about how you can help the patient, and you will also be required to confirm the location and number you are calling from.

Page last updated: October 18