Patient Access

Patient AccessPatient Access is the On Line Service that our patients (aged 18 and over) can use to manage their appointments, order repeat prescriptions, change addresses and/or telephone numbers and view their medical record. Patient Access is a web site that connects to the practice clinical system where patient records are stored.

Visit Patient Access here.

With Patient Access you can:

Manage Appointments

You can book a routine 10 minute appointments with your Doctor (medical problems only), check an appointment time or cancel your appointment if it is no longer needed. Doctor’s appointments required within 2 days and appointments with the Nurse are still arranged by Reception.

Repeat Prescriptions

Order your repeat medication. Please note we still require TWO WORKING DAYS to process the request. The message facility is only for messages about medication: please do not use for any other contact with the  practice.

Change of Address & Telephone Numbers

Use the ‘View/Update your contact information’. We can only accept changes of address within our practice area. If patients are unsure about this, please check with the Receptionist. If we have a query regarding your new address, we will contact you by telephone or letter as we are unable to reply through the website.

Access Your Medical Records

Patients aged 18 and over can have online access to information from their medical record. This includes coded data in the form of current and past medical problems, current medications, results e.g. blood pressure & blood tests, letters to & from the practice, consultations, allergies, adverse reactions & immunisations.

 

APPLICATION PROCESS

All patients, including existing users of Patient Access, will complete an application form (obtained from the surgery) to register for access to their Medical Record. They will be required to supply two documents as proof of identity. Documents accepted for this will be a passport, photo driving licence and a bank or building society statement. Current utility bills will not be accepted.

Once we have received the application form and have verified the patient’s identity (it will take 15 working days for us to check the records), we will send a letter confirming the application.  New users will receive their unique User ID and PIN number and instructions of how to register. Existing users will receive confirmation of their application; they can continue to use the site as before.

The record is ‘read only’ and cannot be altered. However, you can print off details and can, for example, take them to a hospital appointment. If you are waiting for results you will see them when added to your record. You can also look up your list of immunisations.

You will be able to view your record at home, overseas, in hospital as an in- or out-patient (e.g. to share with hospital staff), whenever you have an internet connection.

We are following the recommendations of the RCGP, BMA and MDU by providing limited access to patients under 18 years (for repeat medication and appointment booking only) whilst more consideration is given to this matter.

YOUR RESPONSIBILITY

It will be your responsibility to keep your login details and password safe and secure.

You should contact us immediately if you

  • think that there is something that needs to be changed.
  • know or suspect that your record has been accessed by someone that you have not agreed should see it.
  • spot something in the record that is not about you or notice any other errors.

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.

Forgotten history – There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news – When viewing test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

If you require further clarification, please contact the surgery for a clearer explanation.

Please ask at the practice if you would like an application form.

Page last updated: December 12, 2017