Seeing the Doctor

In order to deliver the best possible personal care the doctors operate personal lists and it is recommended that patients see their usual GP for their routine appointments so that we can offer continuity of care. However, if you need to be seen on the day, you may see your usual Doctor or the Duty Doctor. All the doctors take a turn to be Duty Doctor.

Please visit the doctors page for more information on the individual doctors.

Dr Henney and Dr Edney offer 8 sessions a week, when not on holiday. Dr Davies and Dr Snowden share a list of patients offering 9 sessions of work together. Dr Taylor, our Associate Doctor, offers 4 sessions per week. This is dependent on the need for the partners to attend various external meetings. The Doctors’ weekly rota is generally fixed, except for rotating Friday afternoons.

 

Help us to help you

Be prepared to help us by giving the receptionist information if requested. All our staff are trained to handle and respect confidential information.

Making an Appointment

Appointments can be made either by telephone, online or by calling in person. The surgery operates an appointment only system. To register for Patient Access, our online booking please click here.

If you have an urgent problem, we will fit you in on the same day, but you may have to wait or be seen by another Doctor. Patients can see their usual Doctor generally within 5 working days, unless that Doctor is away from the Practice.

The receptionists will have daily knowledge of what appointments are available. They will ask you about your problem in order to give you the most appropriate appointment. Please note that each appointment with the Doctor is for 10 minutes and each person attending the surgery will need a separate appointment to avoid delays to other patients. Double appointments (for 20 minutes) are available if required, please ask the receptionist.

Appointment availability will be regularly reviewed by the Reception Manager and/or the Practice Manager. If you have any comments, concerns or complaints about our appointment system, please contact them at the surgery.

If you are unable to attend your booked appointment, it is important that you let us know so that we can offer your appointment to someone else.

Chaperones

If you would like to have a chaperone present during a consultation or examination, please arrange this with the doctor. It is surgery policy to always offer a chaperone for any examination of an intimate nature.

You can also ask the receptionist when you book the appointment.

Home Visits

If you are not well enough to come to the surgery, you may request a home visit by telephoning before 10am.

You will be asked for information about your problem; this is so we can arrange our visits in order of priority.

Please consider if a home visit is necessary – remember that the surgery is better equipped than the Doctor’s bag and the Doctor can see six people in the surgery in the time it takes for each home visit.

Telephone advice

For routine advice or test results, the Doctors are usually available to speak on the telephone after 11am, Monday to Friday on the days that they are working. Please be sure that you will be available on the telephone number you give to the Receptionist.

If you require advice urgently please call 01948 860205. The Receptionist will direct your call.

If the surgery is closed the recorded message will give you the number to ring in order to call for medical advice or attention.

Page last updated: October 21, 2019